We are committed to providing high-quality training and consultancy services to our clients. Please review our refund policy carefully.
Training Services
Cancellations by the Client: Clients who wish to cancel their enrollment in a training program must provide written notice at least 14 days before the scheduled start date to be eligible for a full refund. If notice is provided within 7-13 days, a 50% refund will be issued. Cancellations made less than 7 days before the start date are non-refundable.
Cancellations by Etfash: If Etfash Environmental Services Limited cancels a training session, all affected clients will receive a full refund or the option to transfer to a future session.
Consultancy and Support Services
Cancellation: For consultancy services that have not commenced, clients may cancel their contract within 3 days of signing and receive a full refund, minus any administrative fees incurred. For ongoing services, refunds are not applicable once the services have been delivered.
Refund Process
Refunds will be processed within 10 business days via the original payment method used by the client.